İsoqar Turkey

CERTIFICATION PROCESS

Corrective Action Requests (CARs) raised during the assessment will be classified as observation, Minor or Major CAR. A Minor Corrective action is raised when there is a single observed lapse in a procedure, work instruction or in the operation of a client's system in a non critical activity. A Major CAR is raised when there are repetitive or multiple non conformances or breakdowns within a single activity or procedure. In some cases, a single isolated non conformance in a critical activity where the failure has, or can have, a substantial impact, may also be raised as a Major.

An observation is a recommendation for improvement, but not mandatory. Minor corrective action requests must be endorsed by the customer with the action to be taken, or being taken to address the CAR before a recommendation for Registration can be made. This will then be closed at the next surveillance visit. A major corrective action request however, must be responded to within one month and closed out within two months as the registration process cannot be completed until it is closed out.

Secure Tourism Support

SAFE TOURISM CERTIFICATE